Vaultoniq Progress Portal

Your Digital Window into the Repair Process

You know how Dominos lets you track your pizza from the order taker to the oven and to your door? Vaultoniq™ does that—but for auto body and truck repairs. Progress Portal gives your customers and insurance companies a live, play-by-play view of their vehicle’s entire repair journey. They see every step, every phase, and every update, right in front of them. For the shop, it’s complete transparency. For the customer, it’s peace of mind without a single call.

Key Features:

  • Live Repair Tracking—The Whole Journey in Real-Time:
    This is full access to your shop’s inner workings. Customers see exactly where their vehicle is in the repair process, from Wash to Final Buff. Think of it as the ultimate behind-the-scenes pass. Real-time updates mean customers know when parts are in, when the vehicle’s in paint, and when it’s about to roll out for delivery. No more calls, no more wondering—just full transparency.

     

  • Vehicle and Shop Information:
    Customers and insurance companies get all the vital details: vehicle make, model, RO number, and even an interactive map of your shop’s location. Plus, the estimated completion date is front and center, so no one’s left guessing when the vehicle will be ready to hit the road.

     

  • Instant Issue Alerts:
    Customers can view real-time notifications for delays or issues, such as parts availability, and chat with their assigned team member for issue resolution, ensuring smooth operations and 5-star reviews.

     

  • Customer Communication Hub:
    Customers can securely log in to check their vehicle’s status at any time. Shops can pin important notes or forms, meanwhile, AI-powered auto-updates are sent directly to customers, keeping them informed every step of the way. Uninformed customers are a thing of the past.

     

  • Insurance Company Portal: Full Access, Full Transparency
    Insurance companies get their own login to track the real-time status of any customer’s vehicle in for repairs. They can instantly check drop-off availability, see your shop’s current capacity across all locations, and view each shop’s OEM certifications. It’s not just for tracking claims—insurers and local dealerships can use this info to refer customers to the right location, all in one streamlined portal.

Vaultoniq’s Progress Portal is the future of repair tracking — giving everyone a front-row seat to the action.

The Progress Portal is more than just a tracker—it’s a direct line of communication between your shop, customers, and insurance partners. Complete transparency, real-time updates, and zero frustration. Customers and insurers love it because they’re in control, and your shop loves it because it cuts down on calls and boosts satisfaction. It’s like giving your customers their own live dashboard of the repair process.

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